Effective Date: July 16, 2025
Welcome to Doc-Rep! These Terms and Conditions (“Terms”) govern your use of our services, website, and any associated tools provided by Doc-Rep (referred to as “we,” “us,” or “our”). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.
1. Services Provided
Doc-Rep provides online reputation management, digital marketing, and other related services to doctors and healthcare professionals in the USA and Canada. Our services aim to manage and enhance the online reputation and presence of healthcare providers through various digital platforms and help them acquire 2X more patients.
2. User Responsibilities
By using our services, you agree that:
- You are a licensed healthcare professional or authorized to act on behalf of a healthcare provider.
- All information you provide is accurate, complete, and up to date.
- You will not engage in any unlawful or harmful activities when using our services.
- You will comply with all applicable local, state, federal, and international laws, including regulations related to healthcare and data privacy (e.g., HIPAA, GDPR).
3. Protected Health Information (PHI) and HIPAA Compliance
Our services may involve the collection, use, or handling of Protected Health Information (PHI), as defined under the Health Insurance Portability and Accountability Act (HIPAA). As a Business Associate, we are committed to ensuring that PHI is handled securely and in compliance with HIPAA regulations.
- You agree that any PHI shared with us for reputation management or marketing purposes will be handled in accordance with HIPAA standards.
- We will execute a Business Associate Agreement (BAA) with you if required, which governs the use and protection of PHI shared during our collaboration.
4. GDPR Compliance (For EU Users)
While our primary clients are in the USA and Canada, if you are located in the European Union (EU), we comply with the General Data Protection Regulation (GDPR). You have the right to request access to, correction of, or deletion of your personal data, as well as the right to withdraw consent for processing your data.
5. Use of Services
You agree to use our services for their intended purpose and will not:
- Violate any intellectual property rights or proprietary rights of Doc Rep or third parties.
- Use our services to send unsolicited or unauthorized marketing communications (i.e., spam).
- Interfere with the proper functioning of our website, servers, or systems.
- Provide false, misleading, or fraudulent information.
6. Intellectual Property
All content on our website and services, including logos, text, images, and software, is the property of Doc-Rep or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.
7. Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for your convenience, and Doc-Rep does not control or endorse these third-party services. You acknowledge that we are not responsible for the content or practices of third-party websites.
8. Fees and Payment
By using our services, you agree to pay any applicable fees in accordance with the terms outlined in our agreement with you. Payments are due upon receipt of the invoice unless otherwise agreed upon. Failure to pay may result in the suspension or termination of services.
8.1 Refund Policy
We do not offer refunds for any of our services. All sales are final. By purchasing our services, you acknowledge and agree to this no-refund policy.
9. Termination of Services
We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for any reason, including violation of these Terms or applicable laws. Upon termination, your right to use our services will immediately cease.
10. Limitation of Liability
To the fullest extent permitted by law, Doc-Rep shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of data, revenue, or business, arising from your use of our services. Our total liability to you for any claim related to these Terms or services is limited to the amount paid by you for the services.
11. Disclaimers
- No Guarantees: While we strive to provide high-quality reputation management and marketing services, we do not guarantee specific outcomes.
- Service Availability: We do not warrant that our website or services will be uninterrupted or error-free. We reserve the right to modify or discontinue our services at any time without prior notice.
12. Indemnification
You agree to indemnify and hold Doc-Rep harmless from any claims, liabilities, damages, or expenses (including reasonable legal fees) arising from:
- Your use of our services.
- Any breach of these Terms or applicable laws.
- Your infringement of any third-party rights, including intellectual property rights.
13. Data Privacy and Security
Your use of our services is subject to our Privacy Policy, which governs how we collect, use, and protect your personal and health-related information.
We are committed to safeguarding your data using industry-standard security measures, including encryption, access controls, and monitoring. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
14. Changes to Terms and Conditions
We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. By continuing to use our services after changes are made, you agree to the revised Terms.
15. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:Doc-Rep
Email: hello@doc-rep.com